Current Size: 75%
The style and frequency of supervision will depend to a large extent on the roles that volunteers do. Counsellors for example will require regular formal clinical supervision by a suitably qualified person. Other roles will require a less formal arrangement but it is good practice to have some form of regular supervision in place.
In determining the frequency consider the following -
It is important that all volunteers who work similar hours in similar roles have the same supervision arrangements. Volunteers may not to see the need for supervision, particularly if it involves an extra commitment outside of their usual volunteering hours. It helps to explain that it is two way and as much for their benefit as the organisations'. Help them to see it as their personal time to give feedback and receive input not as you checking up on them. Remember that volunteers may be extremely competent in their role and may also have been with the organisation for longer than many staff. Try to arrange sessions at times when they would usually volunteer. If it has to be outside of this then make it clear that travel expenses will be reimbursed and try to be as flexible as possible about time and location. A telephone call at a mutually agreed time may be an acceptable option.
People learn best when they see for themselves what needs to change. The questions you ask during supervision can prompt this process. Include questions such as -
Part of the session will also involve giving feedback on a volunteers work. Useful, constructive feedback should be