Volunteer at Impetus

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Current Vacancies

Lay Assessor

Role Description

Do you feel strongly about services for older people and
those with disabilities?

Would you like to help improve the quality of home care?

Do you like meeting people and listening to them?

The Lay Assessors Scheme (LAS) monitors service users’ satisfaction with the quality of the care they receive from private agencies and reports to the City Council. We are looking for more volunteers to join our team of Lay Assessors and interview service users in their own homes. The team are mainly older people themselves, committed to ensuring people in vulnerable circumstances get an acceptable level of care. After all, we may be on the receiving end one day!

Each month volunteers interview service users from one or two care agencies, using a questionnaire form developed with the Council. This means a monthly commitment of 6-10 hours each. When Lay Assessors return the completed forms, the service manager analyses the results and produces a report, which the Council anonymises and shares with the care agency.

Lay Assessors have an induction training: Part One consists of two supported interviews, and Part 2 is a short Adult Safeguarding course so we can recognise safeguarding issues. Some also choose to do additional free training courses on Adult Care topics provided by the Council. Lay Assessors attend quarterly team meetings to help manage the scheme, raise issues, and provide mutual support. Volunteers are required to have an Enhanced DBS check before they start work, and also need to have ready access to email.

We welcome applications to join the service from people who are over 55, or people who are qualified and experienced in working with older people or those with disabilities. We offer out-of-pocket expenses such as travelling costs (for those who use their cars or don’t yet have a bus pass) and the cost of phone calls.

If you would like to know more, we’d be delighted to meet you. Please contact las@bh-impetus.org giving a contact phone number, and we will arrange for you to come and discuss the role.


6-10 hours monthly

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