Volunteer at Impetus

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Independent Health Complaints Advocacy Volunteer

Role Description

Brighton and Hove Independent Health Complaints Advocacy Service is a free and independent service to help residents of Brighton and Hove make a complaint about care or treatment provided by the NHS.
Our trained Independent Health Complaints Advocates meet with clients to talk about their experiences and/or discuss their complaint over the phone.

We support our clients in the following ways:
Provide information to help them to decide if they wish to make a formal complaint
Help to write complaint letters and applications to the Parliamentary Health Services Ombudsman
Think about what they would like to achieve from their complaint

We focus on supporting people who really need our help and this includes people who:
Are struggling to cope with the stress of making a complaint
Have multiple health needs including mental health and/or physical health problems

We are seeking motivated and compassionate individuals with good communication skills to support us to deliver a high-quality service to people in greatest need.

What we ask for
Attendance on training course; Induction (4 hours) and specialist training (12 hours)
A time commitment of around 4 -8 hours per week

What we offer
Training in health complaints and advocacy
On-going supervision support
Out-of-pocket expenses

Skills or experience required
Minimum age: 18 years
Patience, empathy and excellent listening skills are essential

Please register your interest at:
info@bh-icas.org
01273 229002

Or download the full role description and application form below.

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