Brighton and Hove Independent Health Complaints Advocacy Service is a free and independent service to help residents of Brighton and Hove make a complaint about care or treatment provided by the NHS.
Our trained Independent Health Complaints Advocates meet with clients to talk about their experiences and/or discuss their complaint over the phone.
We support our clients in the following ways:
• Provide information to help them to decide if they wish to make a formal complaint
• Help to write complaint letters and applications to the Parliamentary Health Services Ombudsman
• Think about what they would like to achieve from their complaint
We focus on supporting people who really need our help and this includes people who:
• Are struggling to cope with the stress of making a complaint
• Have multiple health needs including mental health and/or physical health problems
We are seeking motivated and compassionate individuals with good communication skills to support us to deliver a high-quality service to people in greatest need.
What we ask for
• Attendance on training course; Induction (4 hours) and specialist training (12 hours)
• A time commitment of around 4 -8 hours per week
What we offer
• Training in health complaints and advocacy
• On-going supervision support
• Out-of-pocket expenses
Skills or experience required
• Minimum age: 18 years
• Patience, empathy and excellent listening skills are essential
Please register your interest at:
Or download the full role description and application form below.
Interested in this vacancy?Download Application Pack
Click this button to download the .ZIP Application Pack, which includes the full role description and application form. You can also contact us to have an application pack sent to you.