Eva, Rita and Sarah
Eva is 84, struggling with mobility and becoming increasingly isolated. The Navigator made a home visit, listened to the client’s concerns and identified a range of services and activities she may be interested in. After a second home visit giving further information, Eva expressed nervousness at going to a lunch club on her own for the first time, so the Navigator arranged to take her along. For the third session, the Navigator attended the lunch club, Eva enjoyed it and said she would like to go again. The Navigator arranged transport to enable her to attend on her own and Eva now goes to the lunch club once a week. On contacting her for a follow-up phone call, Eva said she feels much better, is less isolated, is spending more time with other people and making new friends. She remarks,
“I have met so many people and they are all so kind.”
Rita is 55, is housebound and isolated following an accident and has problems with welfare benefits and debts piling up. The Navigator applied for a grant from the Brighton District Nursing Association Trust and Rita now has a mobility scooter. The scooter has enabled her to attend the surgery, which has reduced the need for home visits from GP and nursing staff. She was also supported to apply for a Winter Warmth Grant to help with heating costs and was referred to Age UK to help apply for personal independence payments (PIP).
“Thank you so, so much, I can’t believe it. You’re like my guardian angel; you’ve got so much done!”
Sarah is 45 and was referred to the Community Navigator with low to moderate Mental Health issues. After discussing her situation and needs, the Navigator referred her to Southdown’s Recovery Programme and signposted to Threshold and the Women’s Centre drop-in. Over the course of six sessions the Navigator observed Sarah being more able to cope with her situation. Sarah said,
“I don’t know how to thank you … it’s made such a difference. I feel good about Southdowns and think it will work.”