Community Navigation

Social prescribing service linking people to community services and groups that improve health and wellbeing.

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Denise’s Story

Denise smiling

She helped me to focus outwards on what I can do rather than inwards on what I can’t do.

Recently retired woman with health problems builds new friendships and gains confidence

Having recently retired, her children left home and her husband still working, Denise was feeling quite isolated and at a low point. She had lost confidence and her sense of purpose in life, alongside having health problems.

She began cognitive behavioural therapy (CBT) and medication support from her GP and was also referred to our Community Navigation service. Over a three-month period, Denise had three face-to-face sessions with one of our Navigators.

Denise says she knew about a relevant peer support group prior to the sessions but had not followed this up herself. With the support of the Navigator, she then felt confident to do it herself.

Just three months after the first Community Navigation session, Denise reported significant improvement in her wellbeing.

And one-year-on, Denise says she’s still feeling well and is more resilient; she has coped with recent challenges which she feels previously she would not have coped with.

Denise continues to attend the peer support group regularly and has gained employment working from home.

She says:

“I definitely would recommend the service to others. If the doctor had just given me a leaflet I would have looked at it and it would have gone in the recycling – seeing someone face-to-face makes all the difference.

“Before seeing [the Navigator] I felt really low. She helped me to focus outwards on what I can do rather than inwards on what I can’t do.

“I’m really pleased with myself!”

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Measuring impact on health & wellbeing: Community Navigation service features at international conference
Posted on 12th July 2018 by