Impetus - Performance Development Service: Services to Organisations

The Performance Development Service provides support to medium sized organisations that employ at least one member of staff and who provide services in the health, welfare and social care sector or work with socially excluded people.

We offer skilled support to enable organisations to improve their management and governance systems thereby enabling them to deliver services more effectively.

We are flexible in our approach and will work with you to find the best solutions for your organisation. Some of the things we can help with include:

Contracting and fundraising support
Board development
Policies and procedures
Quality assurance
Marketing (including event marketing)
HR support
Project management
Project design
Book-keeping and finance
Facilitating meetings and workshops
Action research
Good practice volunteering

Staff Profiles

Jan Aram has extensive experience in supporting VCOs working in the area of health and well-being. She is a fully licenced PQASSO Mentor and registered PQASSO Peer Reviewer. Jan can help organisations to implement PQASSO Self-Assessment and to achieve the PQASSO Quality Mark.

Rona Parsons has extensive experience in organisational development together with the achievement of quality standards in the disability and legal advice services fields. Rona can also assist organisations in gaining the Matrix Quality Mark.

Judith Cousin has extensive experience of business planning, performance management and strategic planning.

Debra Cornfoot has 14 years experience in senior management in the voluntary sector. She is a fellow of the Chartered Institute of Personnel and Development (CIPD) and has extensive experience of HR policies and procedures and a strong track record in strategic planning, project management, facilitating partnerships, governance, quality assurance (Iip, Matrix and The Green Mark) and performance and change management.

Larissa Steer is an independent fundraising consultant with over 15 years experience drawn from senior posts held within charities and marketing agencies raising money solely for the third sector. Larissa has worked with organisations of all sizes, from large national charities to small community groups and can assist with fundraising audits, opportunities research, bid writing and appraisal, developing a fundraising strategy, maximising in-house capacity, fundraising training and integrating fundraising approaches into a communications strategy.

Shanila Wahid-Foolheea is a Business and Life Coach, creating solutions for business and techniques for living. Coaching is a tool that empowers people to make decisions about life, whilst supports individuals and organisations to take the necessary action to achieve, what you decide, you want. It incorporates parts of the following: Counselling – to help someone improve self-awareness and change points of view. Mentoring – sharing sage advice to help someone become more savvy in business or personal matters. Teaching – instructing someone in order to improve expertise. Confronting – addressing non-performance to help someone either achieve performance goals or accept the necessity of redeployment.

Cynthia Brocken is a communications specialist who can portray an organisation’s aims, vision and values with creative flair and business nous. She project manages the writing and production of charity marketing brochures and annual trustee reports, such as the Impetus Annual Review marketing brochure that was targeted to funders and the Impetus Annual Report and Accounts to March 2009, both of which can be viewed on this website by clicking on Reports, Accounts and Policies. She brings extensive experience as a business journalist, a former director of communications for a multi-national and in recent years, management experience in the Brighton and Hove voluntary sector and the ability to work with a diversity of staff and volunteers.