Our services and people we support
We are an independent organisation delivering a range of services aimed at improving the wellbeing and quality of life of vulnerable adults across the City.
Our work enables users to access appropriate statutory services, reduce their isolation and exercise positive choices about their lives.
Through our work, the health and wellbeing of our users is improved, statutory services become more responsive to their needs and the work of our volunteers helps build stronger community connections.
We work closely in partnership with many other voluntary sector organisations to deliver services.
Our users include people with learning disabilities, people with mental health issues, older people, people with physical disabilities and people with autistic spectrum conditions.
Impetus cares. Our values guide everything we do:
- Commitment to providing quality services
- Always acting with honesty, openness and integrity
- Respecting our service users, volunteers, colleagues and partners
- Empowering service users by enabling their voices to be heard
- Social justice and equality are central to our way of thinking
Alison has lived in Brighton since the mid-1980s but spent her thirty-year career as a civil servant based in London. She worked for several government departments, including Customs, the Cabinet Office, HM Revenue & Customs (HMRC), the Ministry of Defence and the Department for Business, Innovation and Skills, in a range of different jobs. The later years of her career took her into HR and change management. She was HR Director for Customs and the Inland Revenue during their merger to create HMRC and Director, Civilian Personnel in the Ministry of Defence before she took early retirement in August 2011. Since then, she has taken the opportunity to get more involved in the local community and joined Impetus as a trustee in December 2011. She is married with two grown-up daughters and enjoys cycling, yoga and learning Spanish as well as volunteering for Samaritans.
Alison currently works in the Faculty of Health and Social Care at the Open University in the South East. She also works freelance as a research and trainer and has a specialism in developing monitoring and evaluation frameworks. Alison’s involvement in the voluntary sector goes back to the 1980s when she worked in the Greater London Association for Disabled People. In Newhaven where she resides, Alison was the former Treasurer for Shakespeare Hall Youth and Community Resource and has had a long-standing involvement in community regeneration in the town, including leading the campaign to save the Hillcrest Centre and raising the funds for a community buy-out. She has also worked in Brighton & Hove, East and West Sussex. Alison is currently an Associate Trainer with the Charities Evaluation Services and a Grants Assessor for the King’s Fund.
Clare works at the University of Brighton and is responsible for managing a team of people who deliver pastoral support and advice to students across all campuses. She has considerable experience of working with young people with additional needs as a teacher and a manager both in the School and post compulsory sector and was the Chair of Governor at a local Special School for a number of years. Clare has post graduate qualifications in Inclusive Practice and in Education Management.
Clare, though originally from Cheshire, has lived in Brighton for over 30 years and has two grown-up children who went to schools in the City. She is an avid book reader, music listener and gallery visitor but her greatest enjoyment comes from being with her two small granddaughters.
Jonathan is a qualified chartered accountant with wide experience in both the commercial and not-for-profit sectors. Until September 2016 he had spent the previous 25 years working for a large housing association group in varied financial roles, most recently that of Group Treasury Director.
Jonathan was born in Hove and has lived there all his life. One of his favourite interests is cricket and has been a long time supporter of Sussex CCC and has followed England on overseas tours.
Natalie has worked in PR and marketing for over 15 years and is currently Deputy Managing Director of Teamspirit Public Relations. During her career, Natalie has worked with organisations within the public, charity and corporate sectors specialising in campaigning, reputation management and content strategies. This has included working for charities including Age UK, The UK Community Foundation network and in the careers and skills space for organisations including Barclays LifeSkills and The Careers and Enterprise Company. Beyond her day to day role, Natalie campaigns for those with speech and language difficulties through the RALLI YouTube campaign that to date has reached more than half a million people. Natalie lives in Brighton and is passionate about supporting the local community, becoming an Impetus trustee in April 2016.
Rob works at American Express as a Finance Manager skilled in planning and forecasting, business analysis and cost benefit analysis, and for the past five years has worked in teams servicing the finances of various different areas of the company. Prior to becoming a Trustee, Rob volunteered at Impetus for four years via the Neighbourhood Care Scheme – an experience that grew his passion for supporting the local community via the voluntary sector.
Rob is originally from Weymouth, but has lived in the Brighton area for 10 years and currently lives in Hove. In his spare time, he enjoys continuing to explore the local area as well as travelling further afield, trying to pursue his interest in snowboarding whenever he can.
Steve Hare is the Chief Executive of Age UK East Sussex. He is a values-driven senior manager with over 20 years of experience of working in the voluntary and community sector. He has a background that includes working in a wide variety of roles and a broad range of issues such as homelessness, mental health, domestic violence and alcohol and substance misuse. A successful fundraiser with a strong track-record in statutory, corporate & voluntary income, and from grant-giving trusts, he also has notable social enterprise experience. This includes running trading and retail operations, and client-services, raising income for charitable purpose and promoting sustainability. Steve has 6 years direct experience of managing volunteer programme. He understands, and is passionate about ensuring diversity of opportunity. He lives in Brighton and is a keen marathon runner.
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Click here to read our complaints procedure below
We also recognise that our service may occasionally fall short of the standards you expect. We view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for whoever has made the complaint. If you’ve had a poor experience of any of our services we would like to hear about it and will ensure that:
- Your complaint is investigated fairly and in a timely way
- If at all possible, your complaint is resolved to your satisfaction and relationships are repaired
Our complaints process has three stages.
Stage 1 – The manager for the service you are complaining about will contact you for an informal discussion to clarify any details and, if possible, find a way to resolve your complaint.
Stage 2 – If you are unhappy with the outcome of Stage 1, or choose not to have an informal discussion, you can send a formal complaint in writing to the manager of the service you are complaining about or to our Chief Executive. If you need help to write a formal letter, you can ask us to find someone suitable outside Impetus to give you that help. We will make every effort to arrange this.
We will ask someone from another part of Impetus to investigate your complaint and will send you a response within twenty working days of our receiving the complaint. The reply will tell you what action we have taken to look into the complaint, the conclusions reached, and any action we propose to take as a result of it.
Stage 3 – If you are unhappy with the outcome of Stage 2, you can write to the Chair of the Impetus Board asking for your complaint to be reviewed. You need to do so within ten working days of receiving the Stage 2 decision.
The Board will ask a Trustee to review the facts of the case and investigate further, if necessary. We will send you a response to your request for review within twenty-five working days of receiving it.
We’d love to stay in touch with you and keep you informed about our work, how you may be able to help fund it, our events or those we are involved with, volunteering opportunities and other useful information.
The e-news will be sent to you via email four times per year (one every three months) to keep you updated. We may also send you an occasional off-schedule email, in between newsletters, with further relevant Impetus information and news which you may be interested in.
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Reports & Accounts
Please download our Annual Review, Report & Accounts to learn more about Impetus’ work and plans for the future.
- Impact Report 2016-17 (PDF 4196kb, opens in new tab)
- Annual Report & Accounts 2017 (PDF 7507kb, opens in new tab)
- Minutes of Impetus AGM 2016 (PDF 131kb, opens in new tab)
- Annual Review 2015-16 (PDF 1060kb, opens in new tab)
- Annual Report & Accounts 2016 (PDF 6070kb, opens in new tab)
- Minutes of Impetus AGM 2015 (PDF 69kb, opens in new tab)
- Annual Review 2014-15 (PDF 1906kb, opens in new tab)
- Annual Report & Accounts 2015 (PDF 571kb, opens in new tab)
- Impetus AGM Agenda 2015 (PDF 80kb, opens in new tab)
- Minutes of Impetus AGM 2014 (PDF 131kb, opens in new tab)
- Trustees details 2015 (PDF 163kb, opens in new tab)
- Annual Review 2013-14 (PDF 1171kb, opens in new tab)
- Annual Report & Accounts 2014 (PDF 1503kb, opens in new tab)
- Impetus AGM Agenda 2014 (PDF 80kb, opens in new tab)
- Minutes of Impetus AGM 2013 (PDF 139kb, opens in new tab)
- Trustees details 2014 (PDF 165kb, opens in new tab)
Documents from previous years can be available on request.