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Impetus is a Brighton and Hove based charity which provides direct support services to local people experiencing disability and/or disadvantage. We also provide infrastructure support to organisations within the voluntary sector.
New NHS Independent Complaints Advocacy Service (ICAS)
The NHS Independent Complaints Advocacy Service (ICAS) is a free and independent service that can help you make a complaint about your National Health Service (NHS) care or treatment. Our advocates will support Brighton & Hove residents to resolve a complaint about healthcare provided by the NHS anywhere in England.
How can the NHS Independent Complaints Advocacy Service (ICAS) support me?
Patients can make a complaint (or raise a concern) about their NHS care in a number of ways; If a patient is unable to make their own complaint, a family member or next of kin can make the complaint on their behalf.
ICAS advocates will support you through the complaints process, help you to understand your options and achieve the outcome you are seeking. This could include advising you how to make a complaint, writing a letter on your behalf, explaining a response to you or accompanying you to a meeting.
Please phone us 01273 229002 to speak to an ICAS advocate or email us firstname.lastname@example.org. We will respond to all messages within two working days.
ICAS is delivered in partnership with:
The ICAS service is part of Healthwatch Brighton & Hove – the new independent health and social care watchdog – provided by Community and Voluntary Sector Forum (CVSF). For more information about Healthwatch Brighton & Hove, for NHS advice and liaison services, and information on how you can help shape local services, please contact the Healthwatch Team on 01273 810235.
Our vision is to create a society in which the most vulnerable people are valued and have the opportunity to achieve quality of life and well-being. Impetus works in Brighton and Hove to achieve this vision through volunteering.
Please click on the Projects list on the left side of this page for more details about who we support and how you can get involved.
The Volunteer Centre Brighton & Hove has moved and can now be contacted on
Trustees' Report 2011-12
Click here to view the Impetus Trustees' Report for the year ended 31st March, 2011.
We welcome all ideas for fundraising for Impetus and its projects... we'd love to hear from you if you have any ideas.
...let us know if you can help and we'll support you to do so.
Brighton and Hove Impetus, Registered in England and Wales. Registered Address:
65-67 Western Road
Hove, BN3 2JQ
Registered Charity: 1083390
A Company Limited by Guarantee: 03895574